Best Practices for Increasing Patient Responsibility Collections
Patients are being increasingly held responsible for larger portions of their healthcare bills.
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Our Offering
Strategic Services
- Advisory
- Optimizations
- Revenue Cycle Transformation
- Community Connect
- Partnerships / M&A
Implementation
- Project Management
- Application Build & Configuration
- Instructional Design & Training
- Operational Readiness
- At-the-Elbow
Support
- Staffing
- Managed Services
- Legacy EHR
- Upgrades
- Quality Assurance
Impactful Implementations
Operational Readiness
- Set goals and benchmarks
- Administer proficiency surveys
- Identify service-line champions
- Determine roles and responsibilities
- Align Operations and IT leadership
- Create workflows & Train accountable leaders
- Develop and change management work streams
- Establish timelines & Execute the project plan
Activation
- Begin rollout of phased implementation
- Initiate training and change management initiatives
- Structure revenue integrity function
- Implement Charge Champion Accountability Program
- Provide At-the-Elbow support from the best network of EHR Super Users
Optimization
- Assess current operations and identify risks
- Streamline workflows and improve processes that are sub-optimal
- Provide ongoing training and deploy At-the-Elbow support where needed
- Leverage data and analytics to provide insights that drive operational improvement
- Support management with reports and dashboards
Mo. 0-24
Operational Readiness
Increase of 15% in revenue and 20% payments
Decrease 17% AR days
Mo. 25-26 Go-Live
Activation
Within one week: Return to charge baseline and reduce patient wait to under 7 mins
Mo. 27-30
Optimization
Increase POS collections by 600%
Reduce denials by 20%
Mo. 31+
STAFF AVAILABLE
1
How We Drive Results
Stabilization Support
- Pre-Go-Live Services - Provide operational support for revenue cycle readiness teams
- Go-Live Services - Establish on-site, at-the-elbow support to resolve key issues efficiently
- Post-Go-Live Services - Manage KPI performance to help achieve best practice results
Managed Services
- Ticket Management - Prioritize incoming tickets and backlogs
- Epic Releases & Upgrades - Provide staff to review, build, and migrate Nova Notes
- Legacy AR Rundown - Manage legacy AR operations to ensure timely collections
Interim Staffing
- Position Vacancies - Provide interim staff to fill open Epic build or Operational positions
- Community Connect - Fill application gaps while team is focused on implementations
- Program Management - Utilize technical leadership to assist in specified projects
Return on Investment
Transformational 5:1 ROI engagement that included Post-Go-Live Epic support.
$
0
M
Cost Savings in 12 Mo. After Epic Go-Live
0
%
Denials Reduced from Denials Flagger
Top
0
%
Hospital Performers Across 8 KPIs
0
%
Increased POS Collections
At-The-Elbow Sets Us Apart
"We had some challenges preparing for go-live these past two years using other firms. We saw some needs to fill and Healthrise has been a godsend for us.”
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